Shipping policy
Shipping Policy
Thank you for shopping with Embers of a Shy Heart. We work with trusted fulfillment partners to prepare and ship our products. Because products may be fulfilled by different partners, processing and delivery times can vary.
Processing Times
Most orders are processed within 2–7 business days. Processing time is the time needed to prepare your order before it ships and does not include delivery time.
Custom, personalized, and print-on-demand products may require additional processing time. Orders are generally not processed on weekends or major holidays.
Estimated Shipping Times
After processing, estimated delivery within the United States is generally 3–15 business days.
The total estimated time from placing an order to delivery is approximately 5–22 business days, depending on the product, destination, carrier, and fulfillment partner.
Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, high order volume, and other circumstances outside our control may affect delivery.
Shipping Charges
Shipping charges are calculated and displayed during checkout before payment is completed. Rates may vary based on the product, delivery destination, package size, and fulfillment partner.
Any free-shipping promotion will be clearly displayed on our website or applied during checkout.
Tracking Information
When tracking is available, you will receive a shipping confirmation email containing your tracking number after your order ships.
Please allow 48–72 hours for tracking information to update after receiving the shipping confirmation. Some carriers may not scan a package immediately.
Separate Packages
Products in the same order may be prepared by different fulfillment partners. As a result, your order may arrive in more than one package and on different delivery dates.
You will not be charged additional shipping fees after checkout because an order is shipped in separate packages.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing or ships.
If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping costs required to resend the order.
Lost Packages
If tracking has not updated for more than 7 business days, please contact us so we can help investigate the shipment.
If tracking shows that a package was delivered but you cannot locate it:
- Check around your property, mailbox, porch, and other delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Allow up to 48 hours because some carriers mark packages as delivered before completing delivery.
- Contact the shipping carrier using the tracking number.
After completing these steps, contact us for additional assistance. We will help you submit a carrier or fulfillment claim when appropriate.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please include:
- Your name and order number
- A description of the problem
- Clear photographs of the product
- Photographs of the shipping packaging and label
Do not discard the product or packaging until your claim has been reviewed. We will work with the fulfillment partner to determine the appropriate replacement or resolution.
Contact Us
For questions regarding your order or shipment, contact:
Embers of a Shy Heart
Email: shyembersincome@gmail.com